Cancellation and refunds

A window is admission, not consumption. You are paying to be able to get in for a period of time, in the same way a ticket admits you to a venue for a night.

Once you are in, how much you use it is up to you. Reading everything or reading one page does not change what you paid for, and changing your mind afterwards is not a refund.

Under the Consumer Contracts Regulations 2013, a consumer buying digital content online normally has 14 days to cancel and get a refund.

That right is lost once you ask for the content to be supplied and acknowledge that you are giving the right up. Checkout asks you to confirm exactly that before you can pay, and records the wording you agreed to.

A window does not start when you pay. It starts the first time you open what it unlocks.

So if you have bought a window and not opened it yet, you have not received anything — and within 14 days of purchase you can still cancel it for a full refund. Get in touch with the email you bought with.

The moment you open it, the content has been supplied and the 14-day right no longer applies. That is what you agreed to at checkout.

An unopened window lapses 90 days after purchase and is not refunded after that.

Separately from the legal position, a refund will be given where:

• The site was unavailable for a meaningful part of your window.
• You were charged twice, or charged in error.
• The access you paid for did not actually unlock.
• You bought the wrong window and have not yet opened it.

Use the contact page with the email you bought with. Refunds go back to the original payment method, usually within five to ten working days once approved.

Courtside and The Table are agreed individually and their terms are set out in that agreement, not here.